Privacy Policy

1. Introduction

TEO ENDEAVOURS LLP ("TEO", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard the personal information of our clients, website visitors, and users of our energy storage systems and services. By accessing our website or utilizing our products, you consent to the data practices described herein in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India) and other relevant regulations.

2. Information We Collect

We collect information that you provide directly to us in the course of our business relationship. This includes, but is not limited to: contact information (such as name, email address, phone number, and physical address), property and energy usage specifications necessary for system sizing, payment and financial information for transaction processing, and communications records (including WhatsApp logs and customer support inquiries). Additionally, our smart energy systems may collect telemetry and performance data to ensure optimal operation, warranty compliance, and predictive maintenance.

3. How We Use Your Data

Your personal information is utilized strictly for legitimate business purposes. These purposes include: (a) providing, maintaining, and improving our energy storage products and related services; (b) processing your transactions and sending related information, including confirmations and invoices; (c) providing technical support, system monitoring, and customer service; (d) communicating updates, security alerts, and administrative messages; and (e) complying with our legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell, rent, or lease your personal data to third parties. We may disclose your information to trusted third-party service providers (such as payment processors, logistics partners, and cloud infrastructure providers) solely for the purpose of facilitating our services, provided they adhere to strict confidentiality and data protection agreements. We may also disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

5. Data Security and Retention

We implement robust, industry-standard technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Your data is retained only for as long as is reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

6. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal data. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact our Data Protection Officer using the information provided below.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our legal team at team@teoendeavours.com or via postal mail at our registered corporate office in Mumbai, Maharashtra, India.