Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "User", or "you") and TEO ENDEAVOURS LLP ("TEO", "we", "us", or "our") governing your access to and use of our website, as well as the purchase, installation, and use of our energy storage systems and related services. By accessing our platform, engaging our services, or purchasing our products, you explicitly acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

2. Products, Quotes, and Installations

All specifications, performance metrics, and pricing for our lithium-ion battery storage systems (both residential and commercial) are subject to change without prior notice. Quotes provided via WhatsApp or our sales team are valid for a period of 15 days unless otherwise specified in writing. System sizing and projected savings are estimates based on the energy usage data provided by you; actual results may vary due to environmental factors, grid stability, and usage patterns. Installation timelines are estimated and contingent upon site readiness, local permitting, and material availability.

3. Warranties and Maintenance

TEO energy storage systems are covered by our standard Limited Hardware Warranty (up to 10 years, subject to the specific product tier purchased). This warranty guarantees against manufacturing defects under normal operating conditions. The warranty does not cover damages resulting from force majeure, unauthorized modifications, improper third-party electrical work, failure to maintain appropriate ambient temperatures, or use outside the specified operating parameters. Warranty claims must be submitted to our support team promptly upon discovery of the defect.

4. Intellectual Property

All intellectual property rights associated with our website, Energy Management System (EMS) software, proprietary hardware designs, branding, and documentation belong exclusively to TEO ENDEAVOURS LLP. You are granted a limited, non-exclusive, non-transferable license to use the software embedded in our products solely for the operation of the purchased hardware. Reverse engineering, decompiling, or attempting to extract the source code of our systems is strictly prohibited.

5. Limitation of Liability and Indemnification

To the maximum extent permitted by applicable law, TEO ENDEAVOURS LLP, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or equipment damage arising from the use or inability to use our products or services. Our total cumulative liability arising out of or related to your purchase or use of our systems shall in no event exceed the total amount paid by you for the specific product giving rise to the claim. You agree to indemnify and hold TEO harmless from any claims arising from your breach of these Terms or misuse of the products.

6. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

7. Contact Information

For any legal inquiries, formal notices, or questions regarding these Terms and Conditions, please direct your correspondence to our legal department at team@teoendeavours.com.